Terms of Purchase
General Terms
These Terms of Purchase govern orders submitted through this website and related services. By placing an order, you acknowledge that you accept these Terms and agree to comply with all applicable policies referenced on the website, including our Privacy Notice and other customer service policies.
1. Customer Eligibility
To purchase from this website, you must be legally able to enter into a binding transaction. By submitting an order, you confirm that you are at least 18 years of age or have reached the age of majority in your jurisdiction.
You further agree that you are responsible for confirming whether the products ordered may be legally imported, received, and used in your location.
2. Personal Data
Personal information provided during checkout may be used to process transactions, complete order fulfillment, arrange shipping, communicate with you, and provide customer support. Such information is handled according to our Privacy Notice.
3. Order Acceptance and Product Details
Submission of an order does not guarantee acceptance. We may decline or cancel an order where necessary, including due to inventory limitations, inaccurate pricing, payment verification concerns, suspected fraud, or service restrictions.
Product images and descriptions are provided for reference. While we aim for accuracy, actual products may vary slightly in color, finish, texture, or appearance due to lighting, display settings, or manufacturing differences.
If a product received is substantially different from its description, customers may seek assistance under the applicable Return Policy.
4. Pricing and Delivery
Prices, promotions, product availability, and specifications may be updated without prior notice. If an incorrect price is identified before shipment, the order may be adjusted, cancelled, or refunded.
Delivery timelines shown on the website are estimates and may change due to customs review, carrier performance, transportation delays, or other logistical factors.
5. Regional Requirements and Import Fees
Products may be subject to different labeling, usage, compatibility, or regulatory requirements depending on the destination. Customers are responsible for understanding and complying with local rules.
International shipments may incur customs duties, import taxes, clearance fees, or government charges. These fees are the responsibility of the recipient.
Contact Information
Email: service@solivaer.com